Centralizing your data through Dashboards in Jira and Confluence

Centralizing your data through Dashboards in Jira and Confluence

ITSM Dashboard template

Have you experienced the inconvenience of switching between Jira and Confluence to retrieve documentation that verifies a bug found in a Jira ticket? Or have you ever felt frustrated when you couldn’t add a link to your Confluence knowledge base or Bitbucket repository in a Jira dashboard you carefully created? Wouldn’t it be more convenient and time-saving if you could view and access all of this information in a central location – especially since all these tools belong to the same Atlassian family in the first place?

The Dashboard Hub for Jira (and for Confluence) app aims to address the above-mentioned limitations for you – plus more. Unlike the default Jira dashboard that is built to work with the instance where it’s installed, Dashboard Hub connects with both the current instance as well as several Jira instances. In turn helping you keep your data centralized.

Centralizing key metrics in a single display provides you with a bird’s eye view of what is happening in your organization, plus saves you the inconvenience of jumping between platforms to check on the status of your projects and teams. Dashboard Hub also gives your team a single reference point where they can analyze key statistics and be kept up-to-date on the relevant project information. Having the ability to view everything at a glance keeps your team focused, motivated, and efficient.

Integrations

The core functionality provided by Dashboard Hub is the ability to connect a dashboard to other products in the Atlassian ecosystem such as Confluence, Bitbucket, Insight and Opsgenie. Other products in the pipeline include integrations with Github, Gitlab, Freshdesk, ServiceNow, Tempo, Projectrak and more. These connections can be established within seconds using either any of the free Dashboard Hub Connector apps or API tokens. The Dashboard Hub Connector apps are free apps that securely bridge the data coming from other products into Dashboard Hub.

In this ITSM Dashboard example, you can see several gadgets that are integrated from different tools such as Jira Service Management and StatusPage. The top left gadget displays Service Desk Queue data connected from a Jira Service Management instance while the bottom right gadget shows the Service Status information from a StatusPage instance. This works by using the Dashboard Hub Connector apps to integrate a specific datasource into each gadget.

ITSM Dashboard template
ITSM Dashboard

Integration with Confluence

As an example, you could integrate content coming from your Confluence instance into your Dashboard Hub dashboard. In the following screenshot, a CQL Search gadget was used to display a list of articles that were obtained by querying using the Confluence Query Language (CQL)

CQL gadget
CQL Search gadget
Once you have added the gadget, click on Config which redirects you to a screen where you can change the display name of the gadget. Then you can select a datasource or create a connection to one by installing the related connector app and inserting the instance URL.
configuring datasource confluence
Configuring the Confluence Datasource
CQL search article list
List of articles queried using CQL

Integration with Bitbucket

A common requirement Agile teams encounter is the ability to keep track of the relevant metrics during a sprint such as how they are performing, the pull requests submitted in Bitbucket, and the blockers that they have run into. These can all be translated visually by using one of more than 60 gadgets that Dashboard Hub offers. For example, to link the pull requests from a Bitbucket instance, you can search for the Open Pull Request gadget under Bitbucket.

Add bitbucket gadget jira
The Open Pull Requests gadget will then be added to your dashboard. Next, you will have to perform some configuration, so click on either the Config button or the Edit (gear icon) button at the top left of the gadget.
open pull request
You will be redirected to a screen where you can modify the gadget title and more importantly select the associated datasource which in our case is the Bitbucket instance. If this is your first time, you will have to add a connection to a datasource. This involves a few extra steps such as adding the connector app and the instance URL.
add a datasource jira confluence
Adding a Datasource
Once you have added the datasource, fill in the other fields (if any) and finally click Save. The data coming from Bitbucket will automatically sync with the gadget, enabling you to view your pull requests in the dashboard. Notice the Open Pull Requests gadget at the bottom right of the next image and the other gadgets (using different datasources other than Bitbucket) which display other key metrics related to the sprint. You can also segregate these gadgets into different views by placing them in different slides.
Agile Team Dashboard dark mode
Sample Dashboard for Agile Team

Summary

The Atlassian ecosystem provides multiple tools, all of which generate large amounts of widely spread out and cumbersome data to keep track of. Centralizing these data into a single location gives your team a ton of benefits such as convenience, efficiency, and transparency.

Not currently a Dashboard Hub user? Click here to try Dashbord Hub for Jira (and for Confluence) and benefit immediately from this powerful app.

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